Monitoring - Meta appears to have resolved the issue, and we are monitoring the results.
Sep 23, 2026 - 16:37 CDT
Investigating - We are currently investigating an issue that began at approximately 09:20 CEST, preventing users from successfully connecting or re-authenticating their Threads profiles. Users attempting to authorize their accounts are experiencing failures upon returning to Sprout Social from the Threads authorization screen.
Our engineering team is actively looking into the root cause We will provide another update as soon as we have more information. We apologize for any inconvenience this may cause.
Sep 23, 2026 - 04:30 CDT
Resolved -
This issue has been resolved.
Sep 17, 15:21 CDT
Update -
We are continuing to investigate this issue.
Sep 17, 15:17 CDT
Update -
Our team is actively working on this issue and will share updates as soon as we have them. In the meantime, a quick step on Meta's end might restore your connection right away. Meta is currently asking some users to accept a new policy. Please log into your Meta Business Suite at https://business.facebook.com/ and check for any alerts or popups. If you see a prompt asking you to agree to this policy, accepting it may immediately reconnect your profile to Sprout. Thank you for your patience while we work on this!
Sep 16, 08:12 CDT
Update -
We are continuing to investigate this issue.
Sep 16, 04:50 CDT
Investigating -
As of September 16, 9:20 AM CEST. Sprout is currently experiencing issues connecting with Meta. As a result, some customers may see delays in Inbox messages, reporting disruptions, and failed posts to Meta channels. Our engineering team is actively investigating the issue, and we will provide updates as soon as more information is available.
Sep 16, 04:49 CDT
