Identified - On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.
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Apr 28, 2025 - 13:57 CDT
Resolved -
This incident has been resolved.
Apr 28, 15:34 CDT
Investigating -
Sprout is currently experiencing issues with the Shopify integration, and our engineers are investigating the root cause of the problem.
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Apr 28, 13:58 CDT
Resolved -
This incident has been resolved.
Apr 24, 17:07 CDT
Monitoring -
Meta has implemented a fix, and we are monitoring the results.
Apr 24, 15:19 CDT
Investigating -
Meta is currently experiencing difficulties that affect connecting or reconnecting Threads profiles to Sprout.
Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.
Apr 24, 12:18 CDT
