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Instagram Missing Metrics Issue
Incident
Report for Sprout Social
Resolved
On December 1st, Meta's API stopped populating Instagram Posts and Stories insights.
On December 5th, Meta confirmed they had resolved this issue. However, the missing metrics for Instagram Stories cannot be rectified as this data is only available for 24 hours.
Please reach out to Support if you notice any further issues. We apologise for any inconvenience caused.
On December 5th, Meta confirmed they had resolved this issue. However, the missing metrics for Instagram Stories cannot be rectified as this data is only available for 24 hours.
Please reach out to Support if you notice any further issues. We apologise for any inconvenience caused.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
Instagram is currently experiencing difficulties that prevent displaying some Instagram metrics in Sprout’s Reporting. These issues began on December 1st at 5 p.m. CST.
As a result of these issues, you may experience:
- Missing Instagram Posts & Stories Impressions and Reach Data from December 1 onwards
We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
As a result of these issues, you may experience:
- Missing Instagram Posts & Stories Impressions and Reach Data from December 1 onwards
We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
This incident affected: Sprout Social Web Application.
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Create a Helpdesk ticket or tweet @SproutSupport.
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