System Health

Our system health is a real-time view of the performance of Sprout. Bookmark this page and check back if you experience any interruptions.

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All Systems Operational
Sprout Social Web Application ? Operational
Sprout Social API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web Application Availability ?
Fetching
API Availability ?
Fetching
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - As of 2:47 p.m. CST on February 8th, this issue has been resolved.

Facebook content received after this time will have valid Facebook profile and username information.

Our Engineers are evaluating backfill options for data that was affected by this problem.

We thank you for your patience and apologize for any inconvenience caused.

Feb 9, 07:11 CST
Monitoring - After reviewing this issue with our network partners, a fix has been released.

As a result, Facebook content received after 2:47 p.m. CST on February 8th will have valid Facebook profile and username information.

We will continue to monitor the results of the fix. Additionally, we are also evaluating backfill options for data that was affected by this problem.

Please subscribe to receive additional updates. We apologize for any inconvenience caused.

Feb 9, 03:25 CST
Identified - Sprout is currently experiencing an issue with how Facebook messages are being received in the Smart Inbox. We are observing that messages are being received from Meta’s API with generic usernames and profile pictures on Inbox messages and Reviews. This may also affect Inbox actions related to the authors of these messages such as adding users to VIP lists and banning users.

Our engineers are working directly with Meta to help resolve the problem. Please subscribe to receive additional updates. We apologize for any inconvenience.

Feb 5, 16:30 CST
Investigating - Sprout is currently experiencing an issue with how Facebook messages are being received in the Smart Inbox. We are observing that messages are being received with generic username and profile pictures.

Our engineers are actively investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for any inconvenience.

Feb 2, 10:32 CST