Identified - Due to a Facebook issue, when replying to nested Facebook comments in Sprout, the reply appears in the Smart Inbox but not in the conversation view.
Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.
Oct 02, 2024 - 14:25 CDT
Resolved -
This incident has been resolved.
Oct 2, 14:20 CDT
Identified -
Beginning on August 15th, Facebook is experiencing difficulties that are affecting nested comments in Sprout. As a result of these issues, you may experience errors when replying to Facebook comments that are nested 2 to 3 levels deep.
Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.
Aug 15, 13:07 CDT
Resolved -
This incident has been resolved. We apologize for any inconvenience.
Sep 26, 07:45 CDT
Investigating -
Sprout is currently experiencing performance issues and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Sep 26, 04:52 CDT
