System Health

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Inaccurate Facebook Audience Metrics

Incident Report for Sprout Social

Resolved

Facebook Audience data from April 30 - May 2 has now been fully restored.

Posted May 16, 2024 - 13:30 CDT

Monitoring

Meta appears to have resolved this issue for Facebook Audience data going forward. However past Audience data from April 30 - May 2 has not yet been fully restored. We are still monitoring the situation and apologize for any inconvenience. Please subscribe to receive additional updates.

Posted May 09, 2024 - 17:27 CDT

Investigating

Meta is currently experiencing an issue that is impacting Facebook Audience metrics in the Facebook Pages Report and Profile Performance Report. Starting on April 20, 2024, you may see inaccurate data for the following metrics:

- Facebook Followers
- Facebook Fans
- Facebook Net Follower Growth

Our team has reached out to Meta about this issue and we are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.

Posted May 08, 2024 - 12:04 CDT

This incident affected: Sprout Social Web Application.

System Health

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