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Issues Replying to Facebook Messages in the Smart Inbox

Incident Report for Sprout Social

Resolved

This incident has been resolved.
Posted Nov 16, 2023 - 12:37 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 16, 2023 - 06:07 CST

Investigating

We are currently seeing an increase in errors when trying to reply to Facebook messages in the Smart Inbox. Our engineers are actively investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Posted Nov 15, 2023 - 15:40 CST
This incident affected: Sprout Social Web Application.
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