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Instagram Issue - code-like text being sent out as an automated response

Incident Report for Sprout Social

Resolved

This incident has been resolved.
Posted Dec 17, 2024 - 10:41 CST

Monitoring

Instagram has implemented a fix and we are currently monitoring the results.
Posted Dec 17, 2024 - 01:02 CST

Investigating

Instagram is currently experiencing difficulties that affect replies for direct messages and stories. These issues began on December 16 at approximately 6:30 PM CST. As a result of this issue, you may experience code-like text being sent out as an automated response.

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Posted Dec 16, 2024 - 22:31 CST
This incident affected: Sprout Social Web Application.
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