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Issues Associating Follow-up Messages to Cases

Incident Report for Sprout Social

Identified

On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.

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Posted Apr 28, 2025 - 13:57 CDT
This incident affects: Sprout Social Web Application.
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