System Health

Our system health is a real-time view of the performance of Sprout. Bookmark this page and check back if you experience any interruptions.

Subscribe to Updates

Issues Associating Follow-up Messages to Cases

Incident Report for Sprout Social

Resolved

This incident has been resolved.
Posted May 05, 2025 - 09:46 CDT

Identified

On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.

Please subscribe to receive additional updates. We apologize for the inconvenience.
Posted Apr 28, 2025 - 13:57 CDT
This incident affected: Sprout Social Web Application.
← Current Status Powered by Atlassian Statuspage

Still confused?

Create a Helpdesk ticket or tweet @SproutSupport.
Translate this Page