Monitoring - X's service is operational and we are monitoring the results.
May 09, 2025 - 14:59 CDT
Investigating - Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features.
As a result of these issues, you may experience:
- Issues creating or editing Listening topics that include X as a source. - Issues loading X conversations in the Smart Inbox. - X data missing in Reports.
We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
May 09, 2025 - 13:43 CDT
Resolved -
This incident has been resolved.
May 5, 09:46 CDT
Identified -
On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any dropped messages received during this period with the correct cases.
Please subscribe to receive additional updates. We apologize for the inconvenience.
Apr 28, 13:57 CDT
Resolved -
This incident has been resolved.
Apr 28, 15:34 CDT
Investigating -
Sprout is currently experiencing issues with the Shopify integration, and our engineers are investigating the root cause of the problem.
Please subscribe to receive additional updates. We apologize for the inconvenience.
Apr 28, 13:58 CDT
